Name: Steve Hanna
Role: Territory Manager
Joined Northgate: 2013
Location: West Midlands
"As a Territory Manager you need to have a real passion for people, because you spend the majority of your time in and around developing, nurturing and working with your teams, and all in all be approachable by everyone."
Describe your role: I’m Steve Hanna, Territory Manager for Territory 3, which is one of 4 Territories across the UK. In essence, I've got 16 direct reports in terms of the Branch Managers that I deal with on a daily basis. Anything from customer queries, through to bookings, vehicles, financials, and I tend to spend every day, where I can, in a different branch. When I arrive I take at least half an hour to speak to all the team on site, let them know I’m there, check in on them, see how they’re doing and the challenges of the day. I’ll spend time with branch managers talking about their KPIs, and some of the focal points we’re working on at the moment. And we’ll do a walk around the site, to understand where the standards are and to ensure that we’re following the Northgate way.
What training & development have you received? One of my personal passions, and one of the reasons I've flourished and stayed with Northgate is the personal development I’ve had while here at Northgate. I started 4 years ago as a Branch Manager in Leicester, I’ve been on various in-house courses, some nationally recognised courses, all through Northgate. I was promoted to Hub Manager at Cannock and then to a Territory Manager.
Your advice to someone considering joining Northgate? In terms of a Territory Manager’s role, the kind of skill set that’s required, I think you need to have a real passion for people, because you spend the majority of your time in and around developing, nurturing and working with your teams, and all in all be approachable by everyone. The three key drivers are the financial side of the business, our people and our customer service. When you get those three sorted, everything else is just going into the details.