Strategic Account Manager
Name: Kelly Pickett
Role: Strategic Account Manager
Joined Northgate: 2002
"What I love most about my job is the fact that there is no typical day or week, I could be anywhere across the country. I could be sat in front of a procurement director one day and then in a Portakabin with a construction manager the next; I really like the diversity. You have to know how to adapt and almost become a bit of a social chameleon. "
What are your responsibilities within your role? My role involves looking after strategic customer accounts - ones that have whole fleet solution needs such as rental, long term fleet acquisition and fleet management.
We are the expert in commercial vehicles, we de-risk a lot of their fleet for them so we take a lot of that hassle, risk and the pain points away from them - that is the biggest quality I think the customers see from working with Northgate
What do you enjoy most about your role? What I love most about my job is the fact that there is no typical day or week, I could be anywhere across the country. I could be sat in front of a procurement director one day and then sat in a Portakabin with a construction manager the next; I really like the diversity. You have to know how to adapt and almost become a bit of a social chameleon.
How would you describe your relationship with the operations teams? The relationship with the operational side of the business is absolutely pivotal to what I do, because without them performing, my customer doesn't get the service I have promised them. If I’m absolutely honest, the calibration between sales and operations has never been stronger than it is now. We talk a lot more regularly and the relationships are a lot stronger than they were historically, and I think that is really now being seen by the customer.
What’s the working environment like? There is a lot of banter within Northgate, I have been here 14 years so I am quite lucky to know a lot of characters - this sounds really cheesy but it is a Northgate family! There are people who are more like friends than colleagues, I spend more time with some of these guys than I do my own family.
What advice would you give to someone considering a career with Northgate? You have to work hard but the rewards are endless. It really is a great place to have a career - I have seen so much of that at Northgate and I really want that to continue for the future. I think that’s the main thing, if you are prepared to work really hard, give it your all and put the time in, you can have a really great career here.