Aimee Jones

Customer Service Agent

Name: Aimee Jones

Role: Customer service agent

Joined Northgate: 2014

Location: Egham

"I get along with everybody I work with and I have a great relationship with my manager. If I have any problems I can go to her. Also you can pick up the phone to anyone in Northgate if you have a problem or you’re stuck. There are so many people you can speak to for help."

Describe your typical day: A typical day is very busy, I answer lots of phone calls, deal with e-mails and I am constantly talking to customers.

What’s the working environment like? I have a very good working environment, I get along with everybody I work with and I have a great relationship with my manager. If I have any problems I can go to her. Also you can pick up the phone to anyone in Northgate if you have a problem or you’re stuck. There are so many people you can speak to for help.

What training & development have you received? I have received loads of training and development at Northgate. The first week I worked here I trained up in Darlington Head Office with people from lots of different branches. From then I became a front counter process champion so I’ve had the chance to visit other locations including Brent Cross and Leeds to help other people. I’ve also spent time working at the Portsmouth branch and I’ve been able to bring back all of that learning to my own branch.

Tell us about the recognition scheme: You get recognised for doing your job well. You can nominate anyone for recognition and it’s a real boost to be recognised by your colleagues for one of our values such as teamwork.

Your advice to someone considering joining Northgate? Do your research, maybe go into one of the branches, say ‘Hi’ and get to know the wonderful people at Northgate, I thoroughly enjoy my job here.