Technology is key to Northgate, supporting us to do our jobs in the most efficient way to allow us to provide the best possible service we can to our customers. For an IT Support Analyst customer service focus and communication skills are vital in dealing with queries from our 1800 users over the phone, via e-mail and face to face. Analysts quickly resolve issues for our users escalating specialist queries to the correct team (e.g servers or applications). Working closely with colleagues as part of the wider IT team Analysts deliver support projects that help to grow and develop the business.
Analysts have a passion for technology and enjoy working in a busy environment to challenging deadlines. Typically you will already have gained relevant technical IT knowledge (e.g Microsoft, Active Directory, Exchange) and have a qualification such as ITIL / Microsoft. An IT degree is desirable although we do run an apprenticeship programme within IT and we are keen to support our people in gaining relevant qualifications to progress their careers with us.