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A day in the life at Northgate

Sam Wheldon

Customer Service Representative

Sam Wheldon

Customer Service Representative

“A couple of years ago, I was working as a Customer Service Advisor at another company when I saw this opportunity at Northgate. I’m pleased I went for it, as I now get to spend my whole week in a call centre that has a brilliant atmosphere instead!

Like any customer facing job, it can sometimes be tough dealing with people if they’re not happy, but this is the perfect place to push myself, get stuck into some challenging situations, and grow my career.”

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Lesley Raine

Purchase Ledger Clerk

Lesley Raine

Purchase Ledger Clerk

“I recently joined Northgate from a similar role at Darlington College. I was looking for something a bit more challenging and here every day really is different.

My colleagues are friendly, supportive and approachable, and even though I’ve only been here for 3 months I can already see that there will be loads of opportunities for promotion once I have a bit more experience behind me.”

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Anthony Conneely

Customer Support Centre Team Manager

Anthony Conneely

Customer Support Centre Team Manager

“My background is a bit unusual and includes a few years in customers services and quite a bit of time running a pub! I think the variety and the people skills I picked up from both of those jobs really help me in this role, as my days are filled up by working closely with customers to resolve any issues they might be having.

Northgate is a forward thinking business that is always looking to improve the customer experience, and being at the forefront of that suits me and my skills perfectly.”

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Julie Port

Finance Assistant

Julie Port

Finance Assistant

“I originally joined Northgate with the aim of building my skills while covering for maternity leave, and I ended up staying for good. Even after nearly 5 years I keep finding new challenges almost every day, although month end is never easy - as any accountant will tell you!

I’ve found that everyone is really friendly, and I’m hoping to develop my knowledge and skills in accounts even further.”

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