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A day in the life at Northgate

Sam Wheldon

Reservations Operator

Sam Wheldon

Reservations Operator

“A couple of years ago, I was working as a Customer Service Advisor at another company when I saw this opportunity at Northgate. I’m pleased I went for it, as I now get to spend my whole week in a call centre that has a brilliant atmosphere instead!

Like any customer facing job, it can sometimes be tough dealing with people if they’re not happy, but this is the perfect place to push myself, get stuck into some challenging situations, and grow my career.”

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Leigh Brown

Functional Lead

Leigh Brown

Functional Lead

“I worked as a driver at Transmore before trying a variety of roles at Northgate, and eventually landing in my current role here in IT. I’ve moved from a support position to a lead role in the AX project which means I get to spend my days shaping the systems that allow the business to grow.

What I’ve found over the years is that Northgate is a really welcoming place that rewards your hard work - which is great because I’ve still got big ambitions to move into senior management!”

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Roxy Thompson

Training Administrator

Roxy Thompson

Training Administrator

"Before joining Northgate, I worked at Morrisons and the RAC, and the experience I gained from those roles has really helped me make an impact in all of the positions I’ve found myself in.

My time is taken up with building relationships with people from right across the business and it’s a great feeling when our team achieves something amazing. 

Some of our big deadlines are a killer though, but I’m proud to work for such a dynamic business that really supports me in developing my skills and gaining new qualifications."

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Anthony Conneely

Customer Liaison Manager

Anthony Conneely

Customer Liaison Manager

“My background is a bit unusual and includes a few years in customers services and quite a bit of time running a pub! I think the variety and the people skills I picked up from both of those jobs really help me in this role, as my days are filled up by working closely with customers to resolve any issues they might be having.

Northgate is a forward thinking business that is always looking to improve the customer experience, and being at the forefront of that suits me and my skills perfectly.”

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